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APP FEATURES


Giving you power and assistance in emergency situations

FREQUENTLY ASKED QUESTIONS

 
Q: What do we offer?
Xtracktme offers our clients access to appropriate emergency assistance when:

  • you don't know who to call
  • you don't know where you are
  • you want to notify your emergency contacts about your emergency and the exact location
  • you want your emergency contacts and the emergency services to navigate directly to your location in an emergency
Q: Can we link directly to 3rd party service providers?
Yes, utilize the Security Company settings to add a service providers sms number and their phone number to call in an emergency.
Q: How does the Xtracktme Directory work?
The App allows you to search for, navigate to or contact the closest, most relevant emergency service provider, based on your current location, including:
  • Hospitals & Clinics
  • Doctors (General Practitioners)
  • Pharmacies
  • Police Stations
  • CPFs
  • Petrol Stations
  • Fire Stations
Q: How does the Watch Over Me work?
The App allows you to set a countdown timer when traveling or moving outdoors. Outdoor event options include:

  • Walking
  • Running
  • Cycling
  • Driving
  • Other

It will also auto-notify your emergency contacts on your behalf and provides them with the following information:

  • Your name
  • Your mobile number
  • Your last known location (GPS coordinates / street names)
  • Option to navigate from their current location to your emergency location via Maps
Q: Registration
The Xtracktme app can be downloaded from iTunes or Google Play or you can follow the links from the website.
Q: Which phones will be able to use the Xtracktme app?
  • iPhones 4 and iPhone 5 running IOS 9 or later
  • Android phones running Android version 4.0 or later
  • Unfortunately, we do not currently support Blackberry or Windows Phones
Q: How many Friends can I add to be notified when I am experiencing and emergency?
You can add up to 10 friends as emergency contacts.
Q: Can I register more than 1 phone on the Xtracktme application?
Currently any user can only have 1 registered phone on the Xtracktme application. If you would like to register more than 1 phone you will have to register yourself twice (eg. John Doe and John Doe_2).
Q: Pricing
The Xtracktme application is free to the end user.
Q: Who pays for the SMS's that are sent to my Emergency Contacts?
The Text Messages to the emergency contacts are sent from the mobile device so the user will pay for the messages.
Q: My Android Xtracktme App is sending multiple SMS's to my contact - how do I stop it?
The reason for this is that the Headphone jack function might not have been deactivated, by having the feature active it will trigger an SOS Sms every time you use the phone's headset. Always make sure that after you have made use of the Headphone Jack Trigger Function that you deactivate it.

You can deactivate the feature by opening your XtracktMe app, going to advanced tracking and making sure the Tracking with headset monitoring is showing off, make sure that your headphones are still inserted in the phone when deactivating the feature.

Another quick way you can stop the repeat sms's from sending is going to your phone's setting then go to Application Manager then click on the XtracktMe App and then click forcestop this will stop the SOS sms's from continuing to send.