Vehicle Assist

Available 24 hours a day, 365 days a year.

Road Patrols
The objective is to get the beneficiary mobile on the roadside. These services are covered nationally including Lesotho and Swaziland. These services are limited to up to R800 depending on service. Towing the first 60km is covered.

Services include:

  • Change of a flat tyre
  • Fuel assistance (the first 5 litres is covered and cost thereafter will be for the beneficiary’s account)
  • Flat battery (Jump start covered for call out and 1 hour’s labour. Replacement of battery for the beneficiary’s account)
  • Keys locked in vehicle – unlocking only (cost of replacing keys is for the beneficiary’s account)
  • Minor roadside-running repairs related to breakdowns (Mobile solution for Coil’s, Immobilizers, Fuses and limited assist on fan belts / Cost of fuel and parts for members own account / Cost of Battery Replacement for members own account)

* Toll fees are not inclusive within the benefit entitlement, and such costs, will be for the beneficiary’s account.

Locksmith Services
In the event that the road patrol is unable to open a vehicle to retrieve the keys from the vehicle, the call centre will dispatch an accredited locksmith to the incident scene to open the vehicle. The service is limited up to R800. The Service Provider will not cover the cost for repairs, the replacement of a lock or ignition switch or the cutting of keys.

Mechanical / Electrical Breakdowns
The primary objective of the Service Provider is to tow a vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer. The cost of the first 60km round-trip is covered (starting from point of dispatch) thereafter a charge of R6.00 ex vat per km is applicable and will be charged to the beneficiary.

* Toll fees are not inclusive within the benefit entitlement, and such costs, will be for the beneficiary’s account.

Car Hire
In the event that a vehicle has broken down more than 100km from the beneficiary’s home, the call centre will pay for 24-hour, group-B car hire for the beneficiary to complete his/her journey or to return home. This service is subject to availability and the driver must be in possession of a valid credit card and driver’s license. The service is limited to R500 and includes the costs of the daily car rental, unlimited kilometre allowance, insurance fees and the delivery/collection charges of the vehicle to a maximum of 25km respectively. The cost of fuel will be for the beneficiary’s account.

Overnight Accommodation
Instead of the car-rental option, arrangements can be made for overnight accommodation for the driver and four passengers. The service is limited to R500.

Vehicle Repatriation
Should the beneficiary choose the car-rental option and continue his journey while the vehicle is being repaired, the Service Provider will pay towards the costs of providing the beneficiary with a 24-hour, group-B car hire to collect the vehicle after repairs. Alternatively, a flight ticket can be arranged. This service is limited to R500 and includes the costs of the daily car rental, unlimited kilometre allowance, insurance fees, and the delivery/collection charges of the vehicle to a maximum of 25km respectively. The cost of fuel will be for the beneficiary’s account.

* Toll fees are not inclusive within the benefit entitlement, and such costs, will be for the beneficiary’s account.

Accident Tow
In the event of an accident, the call centre will arrange for the vehicle to be towed to the nearest insurance approved motor body repairer (MBR) or beneficiary nominated repairer from the accident scene. The cost of Accident Towing will be for the clients account. Towing first 60Km is covered.

* Toll fees are not inclusive within the benefit entitlement, and such costs, will be for the beneficiary’s account.

Message-Relay Service
In the event of an electrical/mechanical breakdown or an accident, the call centre will on request relay any urgent messages to friends, colleagues or family members to advise them of the beneficiary’s circumstances.

Storage
Should it be required; arrangements will be made for the safe storage of the vehicle overnight or weekends up to a maximum of 4 days. On the next working day, the vehicle will be re-located to the nearest approved dealer or competent repairer. Cost of a second tow will be for the beneficiary’s own account subject to the beneficiary taking direct control of the vehicle to an alternative destination which results in a second tow being required.

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